Warranty Policy

U.S. Limited Warranty

We provide dependable warranty coverage for all professional equipment to help protect product quality.

Warranty Period and Parts Coverage

(a) The warranty period begins on the date of purchase. The specific warranty term depends on the product category:

  • Welding and cutting machines: 3-year warranty
  • Welding helmets: 2-year warranty

(b) Any replacement parts provided under this warranty are covered for the remainder of the original product warranty period.

Warranty Eligibility

1. Warranty coverage is tied to the product serial number and is non-transferable in the event of a change in ownership.

2. All claims must be supported by proof of purchase, such as an invoice or sales receipt, clearly showing the purchase date and product details.

3. We encourage, but do not require, product registration within 30 days of purchase. Failure to register will not affect your warranty rights.

4. By registering your product, you agree to receive promotional communications from JASIC. You may unsubscribe at any time.

Warranty Claim Process

1. You may submit a warranty claim through the original place of purchase or by contacting the JASIC support team directly at support@jasicus.com. To help us process your claim more efficiently, please provide the following information:

  • Order number: required for all online purchases.
  • Place of purchase: website link or authorized dealer address.
  • Description of the issue: a brief explanation of the malfunction or performance problem.
  • Visual evidence: photos or a short video of the issue to help our technicians diagnose it more quickly.

2. After we receive your email, our technical team will review the information and guide you through initial troubleshooting steps. If the claim appears eligible, JASIC will arrange for the equipment to be inspected by an authorized service provider.

3. If a defect covered under warranty is confirmed, JASIC will, at its sole discretion:

(a) repair the product using genuine JASIC parts; or

(b) replace the product with the same model or an equivalent model.

4. For approved claims, JASIC will cover standard shipping costs or reimburse the customer for reasonable shipping expenses incurred.

5. If the issue is found not to be covered under warranty, we will notify the customer promptly. In that case, the product will be returned to the customer, though JASIC may offer an out-of-warranty repair quote.

Limitations and Exclusions

This warranty does not cover:

  • Normal wear and tear, or the replacement of consumable parts and components.
  • Damage caused by misuse, neglect, accident, improper maintenance, unauthorized modification, or environmental exposure, including contaminants, corrosion, pests, overheating, power surges, or improper voltage.
  • Damage resulting from operator error, improper handling, improper storage or transportation, or use outside JASIC specifications or intended applications.
  • Damage caused by weld spatter due to improper use or maintenance.
  • Products not purchased from an authorized dealer.
  • Products used for commercial rental purposes.
  • Products with a tampered or removed serial number, or with incomplete or false claim information.
  • Repairs performed by unauthorized service providers, or repairs not carried out in accordance with JASIC specifications.

Important Notice Regarding Unauthorized Sellers

Because we cannot guarantee the quality of products sold by unauthorized sellers, JASIC reserves the right to deny warranty claims for equipment purchased through unauthorized channels, including unauthorized websites or third-party marketplaces.

Last Updated: April 19, 2026