FAQs
We’ve got you covered, from order issues to product stock. Browse the FAQs below for quick answers.
Order Issues
Below are some of are common questions about orders.
Why didn't I receive an order confirmation email?
1. Check your spam/junk folder. 2. If the email is missing, send your transaction ID to support@jasic.us. We’re here to help you.
Can I cancel my order?
If your order has not shipped, you can contact us at support@jasic.us to cancel your request. Please note that we cannot cancel orders that have already shipped.
Can I change the delivery address after payment?
Please contact us at support@jasic.us immediately to change your address before your order ships.
Shipping & Delivery
Below are some common questions about shipping and delivery.
Where is the product shipped from?
We ship directly from our warehouses located across the United States to ensure fast delivery.
How long is the delivery time?
Delivery usually takes 4–9 business days in total. This includes 1–2 business days for processing and 3–7 business days for transit.
How to get tracking information?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can click the link in the email or visit our website's order tracking page and enter your tracking number to view your package's status.
What should I do if the delivery fails?
Please contact the local carrier and re-schedule the delivery.
Return & Refund
Below are some common questions about returns, refund and exchanges.
How long is the warranty period?
We provide a three-year warranty for equipment sold on the official JASIC website.
Can I return my order and get a refund?
Yes, you can. We want you to be completely satisfied with your purchase. Please review our Return & Refund Policy for eligibility and instructions. If you have any questions, feel free to reach out to us at support@jasic.us.
How soon can I receive a refund?
Once we approve your refund, please allow up to 15 business days for your refund to be processed. The time it takes for the funds to appear in your account may vary depending on your bank's processing times.
Payment & Promos
Below are some of are common questions about payment and promos.
How can I get a discount code?
Please pay close attention to the promotion activities on our JASIC website to get a discount code.
Why is my discount code invalid?
Please ensure your order meets the code's requirements, such as product eligibility and validity period. If the code still doesn't work, feel free to contact us at support@jasic.us for support.
What are the accepted payment methods?
We accept American Express, Apple Pay, Google Pay, Mastercard, PayPal, Shop Pay, UnionPay, and Visa. All payments are securely processed at checkout.
What can I do if my payment fails?
We recommend checking your network stability and card settings first. If the issue persists, please try a different payment method or contact us at support@jasic.us for assistance.
Product & Stock
Below are some common questions about our products and stock.
Do you offer B2B or wholesale opportunities?
Yes! We are always looking for professional partners to join our global distribution network. Please visit our Distributor Page or contact our sales team at support@jasic.us to learn more about wholesale pricing and partnership benefits.
What should I do if a product is out of stock?
If a product is currently unavailable, you can sign up for a restock notification on the product page. We will email you as soon as the item is back in our U.S. warehouse and ready to ship.